Return and refund policy
We provide a 30-day exchange /refund options according to the table below:
|
Returned item condition |
Shipping Fees |
Situation |
|
The product is in its original condition and the package has not been opened at all |
Shipping fees will be deducted from the refund amount |
The customer has changed his mind |
|
Provides you with a copy of the agent’s report and all its attachments |
Free– The product will be returned and checked and the customer will be answered within 72 hours |
The product has a defect and is accompanied by a technical report from the agent |
- *The item is inspected by us within (5 -7) working days
- In case the item is defected, the customer can freely choose to exchange or to be fully refunded.
- In case the item is non-defective, the item is returned back for free to the customer. If the customer rejects to receive the item, then it will be stored at our side for maximum 3 months after which you can no longer claim.
How to return:
- Call us on
- The item is returned or refunded by the courier representative according the table above.
General Notes:
- Items that don’t satisfy the return conditions stated in the table above will not be received.
- Customer can return the item directly upon receiving it from the courier representative unless the package is opened and pay for the delivery charges.
- Order is not to be refused or returned with the same representative after it was opened. If needed customer have to contact the customer care department.
- Orders are sent only to private addresses( work address or home)
- Refunds will be done only through the Original Mode of Payment.